Whether you are a small team utilizing an applicant tracking system (ATS) for the first time, or switching to a new ATS software, support teams are crucial to a successful implementation. ATS OnDemand’s client success team are experts in software implementation, training, and functionality. We guarantee a seamless experience for hiring teams from start to recruit!
What you can expect from ATS OnDemand
Client Success Team
Our knowledgeable and friendly client success team is with you every step up the way to ensure successful ATS implementation. Don’t expect to have just one assigned account manager! Our entire client success team is up to speed with your account, company customization, and company needs. We stay connected with you 24/7, so eager recruiters working during weekends or holidays, we are right there with you!
Applicant Support Team
Hundreds of candidates apply for jobs online daily. We are here to help them every step of the way! Our friendly live-chat and internal applicant support team are ready to assist candidates who need technical assistance and an extra hand. Let us help you stay the course for recruiting; we will take care of the rest!
Webinars
Have a new recruit team member or need a refresher? We host weekly live webinars covering system functionality and best practice topics with a Q&A at the end of each session!
Help & Training Portal
The ATS includes a help & training portal for users to access at any time. The portal includes prerecorded webinars, system overview videos, and training packets.
Here’s what some of our clients are saying:
“The tech support is amazing.”
“The customer service is excellent – way better than most software companies.”
“This system and the customer service are excellent and make our hiring and recruiting challenges easier and more manageable.”
“The support staff are great with answering all your questions.”
Read more reviews here.
There’s a reason why our client success team are top-rated among our clients. Find out more…
