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Live Chat Support Enhances The Candidate Experience


Applicant tracking systems (ATS) are commonly responsible for establishing, hosting, and managing career pages for recruitment teams. That means, any technical issues with an application or career page would be referred to the ATS company. The main goal for any software vendor is to avoid all cause of issue, yet there always needs to be a safety net when candidates need an extra hand.

Improves candidate experience & response time

Live chat software establishes real-time conversations with website visitors. For candidates that need assistance, they get immediate support rather than waiting on the phone or submitting an email ticket.  

In a world where many are accustom to instant gratification, assisting candidates instantly will help avoid frustrations, keep candidate flow smooth, and provide an overall positive experience.

Customers love live chat because it’s 100x faster than any other digital service channel. Multiple agents can help several individuals at a time which will decrease wait times and ensure success. According to research, 57% of customers abandon a purchase if they do not get a quick answer. The same applies for candidates submitting online applications. Candidates with questions will get immediate assistance so they can move forward successfully.

Streamline support & keep costs low

Live chat software simplifies support efforts while improving the process. It keeps ATS costs lower by allowing support teams to reach several people at once, virtually, and with one product.

Chat support can also serve as a middle-man between the employer and talent pool so eager candidates with technical questions are filtered through ATS support, rather than to recruiters. If needed, hiring teams can provide live chat teams with specific job information and/or contact information to direct candidates in the right direction.

Quality Assurance

Live chat software is equipped with several data tools that track chat response times, conversations, customer satisfaction, visitor behaviors, and more. ATS OnDemand’s applicant support team always operates on 100% client satisfaction; meaning we review data to discover new ways to improve apply processes and support consistency.

Anyone can use live chat!

Chat software is enabled for all who visit your web page and compatible with all devices and web browsers. Individuals across all technological experience levels can use it with results! Talent will always be connected to a knowledgeable and friendly support team in real-time!

ATS OnDemand’s applicant tracking system comes standard with free live-chat applicant support!

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