In the digital age, customer service has evolved dramatically. What used to be a simple phone call to a representative has now transformed into a variety of options—some more convenient than others, and some more frustrating. Whether you find yourself waiting for minutes—or even hours—in a queue or speaking with…
2020-2021 has been one of the most challenging years to date when it comes to unemployment. Millions of Americans have lost their part-time or full-time hospitality jobs due to the coronavirus pandemic, which shutdown hundreds of thousands of small businesses. One industry that has struggled the most compared to any others…
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